CUSTOMER SERVICE POLICY

Overview

We are dedicated to delivering a reliable, transparent, and customer-focused shopping experience for every global shopper. This customer service policy outlines our official rules regarding order processing, shipping, delivery, returns, refunds, payment terms, and after-sales support. All services and regulations listed below apply uniformly to all customers and all orders placed on our official website, ensuring consistent and standardized service quality worldwide.

Order Processing Policy

All in-stock items undergo systematic and careful order processing after payment confirmation. Our standard processing time is 1 to 3 working days before shipment. During the processing period, our team conducts strict product inspections, quality checks, and packaging arrangements to ensure every item is in perfect condition before delivery. Orders are processed in the sequence they are received, and we do not charge any additional processing or handling fees for any purchases.

Global Shipping & Delivery Policy

We offer unified global shipping services for all destinations. No matter the customer’s location, all orders follow the same delivery standard and estimated delivery timeline. The estimated delivery period for all worldwide orders ranges from 6 to 12 working days, covering both standard and expedited delivery options. This unified delivery cycle ensures predictable and stable shipping experiences for every global customer.
Free Worldwide Shipping is applied to every product in our store with no minimum order requirement. There are no hidden charges, shipping surcharges, or additional fees for any international deliveries. All shipping arrangements are fully covered by our brand to provide a cost-effective and convenient shopping experience.

Payment Currency Regulation

The official and unified currency for all transactions on our website is USD (United States Dollar). All product prices, order settlements, and related service fees are displayed and calculated in USD uniformly. This unified currency standard simplifies global payment procedures, avoids exchange rate confusion, and ensures transparent and consistent pricing for international customers.

Return Policy

We support a customer-friendly long-term return service to guarantee shopping satisfaction. Customers are eligible to apply for returns within 60 days from the date of receiving the products. All returned items must remain in original condition, unused, unwashed, and intact with all original packaging and tags attached to qualify for return approval.
Please kindly note that customized products, personal accessories, or clearance items that are specified as non-returnable on the product page are not applicable for return service. To initiate a return, customers can follow the return process guided on our website or contact our support team via the Contact Us page for assistance.

Refund Policy

Once we receive and complete the inspection of your returned items, our official team will start the refund procedure immediately. The standard refund processing period is 5 to 10 working days. The refund will be issued to the original payment account used for the order settlement. The actual arrival time of the refund may be slightly affected by different payment institution processing rules, but we will fully track and ensure the refund is completed successfully.

After-Sales Support

Our professional customer service team provides full-cycle after-sales support for all orders. If you have any questions about product details, order status, shipping information, return procedures, or refund progress, please feel free to reach out to us through the Contact Us page on our official website. All contact information and inquiry channels are available on the Contact Us page, and we will respond to your questions and solve your problems in a timely and professional manner.

Service Commitment

We always prioritize customer rights and shopping experience. From product selection, order processing, global shipping to after-sales service, we strictly implement standardized service procedures to ensure every customer enjoys a safe, transparent, and worry-free shopping experience. We continuously optimize our service system to better serve global customers and bring high-quality fashion shopping experiences for beachwear, loungewear, and daily vacation apparel.